Own the Brief-To-Contract (B2C) Cycle within the assigned customers in the North Africa region, in-line with the business targets & the strategy.

Ensure to fulfill maximum customer satisfaction levels based on the Service Level Matrix (SLM).

A Business Support Executive is one face of our customers. She/He takes care of the B2C cycle.

The BS Executive communicates and acts with customers and internal interfaces to ensure that the co. meets clients‘ expectations in full.

The performance is measured and controlled by defined KPI’s that are being developed and measured.